The core business of any business is to sell its products or services profitably, while continuously improving the quality and ensuring long term relationship with its customers. Architecting a technology ecosystem that seamlessly integrates with the business processes, helping optimize the operational efficiency has always been a key top management concern. The technology solution must be a function of the business processes and not the other way around ensuring flexibility to accommodate real time customization and change management.
The access to any and every data point relating to different business functions on a real-time basis is the need of the hour, ensuring fine tuning of the processes much before trivial issues become critical. Identifying the technology piece that fits exactly into the business needs when technology is not the core business can be the game changer and have jeopardizing results- jeopardizing because if the design is skewed or flawed, it will disrupt processes at various levels.